- Receiving damaged product, or a product with a manufacturing defect, or that is damaged due to improper delivery, will be subject to return, replacement, or refund without causing any costs to the user, and “I-Makeup” assumes full responsibility for that, and we committed to taking the appropriate action urgently.
- If the user wants to return or exchange a good product, the basic shipping fees will be charged or deducted from the value of the returned product.
- When a return or exchange is required, we “I-Makeup” team are happy to receive you on our communication channels: (phone: +966 (0)542054555, email iCare@i-makeup.com or WhatsApp +966 (0)542054555, you can also open order ticket, on condition that the product must be returned in its original condition as it was upon receipt.
- When you submit a product return request, please provide the following information:
- E-mail or registered phone number upon request.
- Product name.
- Reason for exchange/refund.
- Damaged product or return request must be reported within 72 hours from receipt of product.
- The damaged product will be exchanged within 2-8 working days.
-If the customer wishes to return the product instead of exchanging it, he can request a return within a period of time not exceeding 7 days, as long as it has not been used or opened, for a refund, a bank transfer of the amount to the same account through which the order was paid, within a period not exceeding 5 working days.
- If the customer wants to refund the product cost instead of exchanging the product, a bank transfer of the paid amount will be refunded to the same account through which the order was paid, within a period not exceeding 3 working days.
- The user can choose between refunding the amount of the damaged product or adding the amount to his wallet.
- If you want to exchange the product but there is a difference in the price, the following applies:
- If the price of the new product is higher than the product to be exchanged, a payment link will be created for the payment.
- If the price of the new product is less than the product to be exchanged, the customer has the choice between refunding back the difference to his wallet, or to the payment account set while creating the order via bank transfer.
- The following products are excluded from the return:
- Health and personal care products including but not limited to: (shaving devices - hair removal devices - oral care devices - makeup brushes), and these products are not subject to exchange nor return.
“We care about your satisfaction, as we care about your beauty.”
